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Privacy Policy Summary

Scope

This summary sets out the key points about how the National Capital Authority (NCA) handles personal information.

We collect, hold, use and disclose personal information to carry out our functions or activities under the Australian Capital Territory (Planning and Land Management) Act 1988, the National Land (Road Transport) Ordinance 2014 and powers delegated by the Minister under the National Land Ordinance 1989 and its applied provisions relating to the management and control of the national capital estate.

Collection of your personal information

We usually collect personal information (including sensitive information) from you or your authorised representative when we are handling an application from you, enquiry or complaint from you or taking regulatory action under the Australian Capital Territory (Planning and Land Management) Act 1988, the National Land (Road Transport) Ordinance 2014 or under the powers delegated by the Minister under the National Land Ordinance 1989 National Land (Road Transport) Ordinance 2014.

We sometimes collect personal information from a third party or a publicly available source to enable us to deal with a complaint or review application or to communicate with the public and stakeholders.

We also collect personal information through our websites and social networking services such as Facebook and Twitter.

We use this information to improve our website and receive feedback from the community.

Disclosure

We don't disclose sensitive information about you unless you agree, or would reasonably expect us to, or it is in accordance with our powers under the law.

Generally we only disclose personal information overseas so that we can properly handle your enquiry.

Accessing and correcting your personal information

If you ask, in most cases we must give you access to the personal information that we hold about you, and take reasonable steps to correct it if we consider it is incorrect. We will try to make the process as simple as possible.

How to make a complaint

You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.

Further information

For further information please contact the NCA.  Assisted contact options are also available.