The National Capital Authority is aware that some customers have recently received charges against their credit cards for parking on National Land. These transactions are not a double charge, they are older encrypted transactions, not previously submitted to the bank, now being processed automatically.

A software upgrade to the ticket machines commenced in mid February, this work has resulted in some parking payments being processed now.

The NCA would like to reassure customers that that their credit card details remain encrypted and have not been hacked by an external source.

If customers require confirmation that they have not been overcharged, we request that they provide us with the first six and last four numbers of their credit card in question. Please email parking@natcap.gov.au. The NCA will use this information to return by email a list of the parking ticket purchases that the credit card charges relate to.