Go to top of page

Parking FAQs

Parking management FAQ support

Report a Fault

Please call 1300 652 941 and provide the machine ID that you experienced the fault with. The machine ID is on the front of the machine, just near the tariff information.

Ask for a refund

Refunds are able to be provided in certain circumstances.  You will need to apply in writing to the NCA for a refund to be considered.

Click here for Pay Parking Forms

Infringements

Please call 1800 772 403 – please quote the infringement notice number located on the top of the printed notice. The machine ID is on the front of the machine, just near the tariff information.

If you have not lost money in the machine you experienced a fault with, you are required to purchase a ticket from another machine in the car park.  

Click here for Pay Parking Forms

Frequently asked questions

Pay parking applies to around 9000 car spaces in Parkes, Barton, Acton and the Russell precinct. It is consistent with parking arrangements at other employment centres in Canberra.

Where does pay parking operate?

Pay parking applies to car parks on National Land in Parkes, Barton, Acton and the Russell Precinct.

What are the rates of payment for pay parking?

Pay parking is charged at $2.50 per hour and $12.00 per day or $57.50 for a five day ticket.Credit card machines can issue five day tickets, usable for five consecutive days (not including weekends or public holidays) for $57.50. For example a ticket purchased on a Wednesday will be valid for use for Wednesday, Thursday, Friday and the Monday and Tuesday of the following week.A new ticket would need to be purchased from the following Wednesday.

How do I pay for parking?

Parking machines on National Land take credit cards. At least one machine in each car park also takes coins for payment. The NCA website has detailed maps showing the machine locations.

Are longer term prepaid tickets be available?

Five day prepaid tickets are available for purchase at the parking machines. The NCA does not have the ability to accept online payments or through the “Parkmobile” application in use throughout other areas of the ACT.

Where are the long stay car parks and where are the short stay car parks?

In general, short stay car parks are located near national institutions and in small areas adjacent to office buildings. The majority of car parks adjacent to office buildings are long stay parking. The NCA website outlines detailed maps showing short stay and multi stay car parks and machine locations.

You may purchase a short stay ticket in a long stay car park by reducing the purchase amount.

Who enforces pay parking on National Land?

The Australian Government will enforce parking on National Land.

How do I report a fault with a parking machine?

Please call 1300 652 941 and provide the machine ID that you experienced the fault with. The machine ID is on the front of the machine, just near the tariff information.

If you have not lost money in the machine you experienced a fault with, you are required to purchase a ticket from another machine in the car park.

I have lost money. How do I request a refund?

Refunds are able to be provided in certain circumstances.  You will need to apply in writing to the NCA for a refund to be considered.

Click here for Pay Parking Forms

I have duplicate payments on my credit card, what do I do?

Each bank has different information displayed within their online banking services, and may not have date of purchase available to view.  Some banks also take up to two business days to deduct the payment from your account.  To see full purchase information you may need to wait for your monthly statement or contact your bank to confirm.

On occasion the NCA parking machines may provide a parking ticket to you without confirmation of your payment being deducted from your account at the time of purchase.  This is known as offline processing.  Offline processing may result in multiple days of parking charges being deducted from your account on a single day.

The NCA will refund any double charge that has been made to your account, but asks that you check all the information with your bank prior to contacting us.

How do I dispute an infringement notice?

Full details of how to dispute an infringement notice are provided on the back of the notice served on your vehicle.

All applications must be made in writing and set out the grounds you rely on for withdrawal.  Click here for Pay Parking Forms 

How do I request additional time to pay an infringement notice?

To request additional time to pay, please call 1800 772 403 and quote the infringement notice number located on the top of the printed notice.  You will be required to provide your name, address and telephone number to be provided and extension of time to pay.  A notice will be sent to you confirming your extension.

Where does pay parking money go?

Parking fees are directed to the Australian Government's Consolidated Revenue Fund.

Do I need to purchase a new ticket if I move my car?

Parking tickets purchased on National Land are able to be used in other car parks, provided that the restrictions in the alternate car park are the same.  This means you may move your vehicle between long stay car parks and use the same ticket.  You may also use your short stay tickets in any pay car park on National Land.

To assist motorists in identifying long and short stay tickets, they have a different colour identification stripe on them.  Long stay tickets have a green stripe and short stay tickets have a purple stripe.

Are National Land parking vouchers valid at ACT Government car parks?

No.

Do visitors to the national institutions need to pay for parking?

Yes. Parking adjacent to the national institutions will be charged at the applicable rate.

Do volunteers at the national institutions need to pay for parking?

No. Volunteers will be provided with free parking to cover their shifts. Vouchers will be distributed by the national institutions. The NCA has been working with the national institutions who will facilitate volunteer parking.

I have a motorcycle – where can I park?

Dedicated motorcycle parking areas are provided in many car parks on National Land. Motorcycle users can park for free in designated motorcycle parking areas on National Land. The NCA website details maps showing motorcycle parking spaces. Motorcycle users can also park in the same manner as other vehicles. This requires complying with the parking regulations at all times including payment for parking if not parked in a dedicated motorcycle parking area.

I have a mobility parking permit, what are the rules for parking on National Land?

Dedicated permit areas are provided in most car parks on National Land. Mobility permit holders are not required to pay to park, and can park for an unlimited time in a parking area that is normally restricted to 30 minutes or greater. Where the normal time restriction is less than 30 minutes, mobility pass holders may park for a maximum of two hours. Holders of mobility permits should check the signage of the areas they are parking in as restrictions may vary though out the day. These rules are the same that apply for mobility parking permit holders throughout the rest of the ACT. The NCA website has maps showing permit zones for mobility permit holders.

How do I report illegal parking?

To report illegal parking on National Land, please contact the NCA on (02) 6271 2888 or via email at parking@natcap.gov.au. To report illegal parking in other areas, please contact ACT Parking Operations (132281).

I have a coach/bus where can I park?

Dedicated Coach and Bus parking is available on National Land at the following locations: Questacon, Federation Mall, Regatta Point, Old Parliament House (Museum of Australian Democracy), National Museum, Parliament House. There is no cost to park buses and coaches in these locations.

I have parked in a time restricted parking area.  What are the rules?

You are required to move your vehicle before the expiration of the posted time limit.  Under Australian Road Rule 205 simply moving your vehicle to another space close to your original parking space is not enough to comply with the rule.

To comply with the rule, the vehicle must move to another area or length of road as defined in the rule.  The Australian Road Rules are available for viewing here.