Senior Guide, Attractions

Closing date
11:59 pm 17 October 2021
Position number
390
Branch
Chief Executive’s Office
Classification
APS Level 3
Job type
Ongoing, Full time
Immediate supervisor
Officer, Attractions
Security clearance
Baseline
Salary range
$57392.00
$62856.00
Eligibility

To be eligible to work with the NCA you must:

  • be an Australian citizen
  • be willing to undergo a medical examination if applicable
  • undertake a security assessment to the requisite standard
  • have completed the 'redundancy benefit period' if you received a redundancy benefit from an Australian Public Service (APS) agency or a non-APS Commonwealth employer.
Job description

The National Capital Authority (NCA) is the Australian Government agency dedicated to ensuring that Canberra is planned and designed in accordance with its significance as the National Capital.

Within the NCA is the National Capital Exhibition, an educational and tourism organisation which focuses its works on fostering an awareness and appreciation of Canberra by telling the Story of Canberra as the capital city of Australia. The National Capital Exhibition’s school education program hosts over 60,000 school children each year as well as tourists who visit the Canberra region. In addition to its permanent collection, it has a rotating exhibition and a series of educational and public program tours of the places and spaces within the National Triangle such as Blundells Cottage, The National Carillon, Anzac Parade and Reconciliation Place.

The National Capital Exhibition team performs topic and audience research, creates the goals and narratives for exhibitions and then delivers them to audiences through tours and information sessions.

The person we are looking for has excellent customer service skills. They enjoy giving presentations and guided walking tours to school groups and adults and are flexible and resilient. They enjoy working in a small team, take guidance well but are also self-motivated. They are well organised and competent in using booking systems.

They will have:

  • Experience in the management of group bookings, and knowledge of the Book Canberra Excursions portal or similar booking software would be advantageous.
  • Experience and knowledge of the tourism/hospitality or educational tourism industries is desirable
  • Display initiative, flexibility and resilience in a changing workplace environment with competing priorities
  • Demonstrate experience working in a customer service environment
  • Possess strong communication skills, including highly developed written and oral communication skills and,
  • Possess good time management skills with an ability to multitask and reprioritise focus at short notice.

Duties

Under general direction:

  1. Provide exemplary standard of customer service at the National Capital Exhibition, on the phone, online and as required.
  2. Deliver education programs and guided walking tours to a wide visitor demographic, including schools and special interest groups.
  3. Assist in the operation of the NCA's Attractions, including opening and closing the facilities, supervising front of house staff and volunteers, performing administration duties.
  4. Operate the exhibitions booking system, provide reports, and collect statistics as required.
  5. Provide administrative assistance and general support to exhibition management.
  6. Participate as a constructive member of the National Capital Authority and provide reasonable support with Branch functions as required.
Qualifications/Mandatory Requirements
  • Ability to perform regular presentations of 30-minute intervals or longer.
  • A sound working knowledge of IT systems including MS Office and databases is desirable.
  • Ability to gain and maintain a security classification of Baseline is mandatory.
  • Ability to gain and maintain an ACT Working with Vulnerable People Registration is mandatory.

Preferred Experience

  • At least one (1) year demonstrated experience working in a client-focused environment is desirable. 
Selection Criteria
  1. Ability to provide exemplary customer service and to work within established procedures
  2. Demonstrated capability to make presentations to a wide range of target audiences and to interact with a broad demographic of visitors
  3. Ability to communicate effectively, prioritise activities and be flexible, self-motivated and decisive while working in a small team environment
  4. Sound working knowledge of IT systems including MS Office and databases
  5. Interest in, and some understanding of, the role of Canberra as the capital of Australia, with an emphasis on history, development and heritage

Your application

To apply for the role, candidates must provide:

  • a written application addressing each selection criteria 
  • NCA cover letter
  • a current resume and
  • the names and telephone numbers of two referees

For further information about the duties of the position, please contact Roslyn Hull (Contact Officer) via recruitment@nca.gov.au

Please refer to How to Apply for further information.