Report a machine fault

Please call 1800 718 190 and provide the machine ID that you experienced the fault with. The machine ID is on the front of the machine, near the tariff information.

Ask for a refund

Refunds are able to be provided in certain circumstances.

Complete the form below if you wish to apply for a refund. Any supporting evidence is to be included with the form and e-mailed to

PDF icon NCA_Parking Management_Form_Parking Meter Refund Enquiry_Feb2021.pdf


Before proceeding, please verify that the infringement is from the National Capital Authority.

For infringement enquiries, please click here or call the National Capital Authority's authorised contractor Care Park on 1800 718 190, 8am – 5pm Monday – Friday.

Please note, it may take up to 24 hours after the infringement was issued for images and details to be available on the infringement portal.