Support

Report a machine fault

Please call 1800 718 190 and provide the machine ID that you experienced the fault with. The machine ID is on the front of the machine, near the tariff information.

Ask for a refund

The NCA will only issue refunds where there was a genuine machine fault, such as the machine not printing a ticket after payment has been accepted. The NCA does not supply refunds for overpayment, change of mind or lost tickets. You will need to apply in writing to the NCA for a refund to be considered.

Complete the form below if you wish to apply for a refund. Any supporting evidence is to be included with the form and e-mailed to parking@nca.gov.au

Infringements

Before proceeding, please verify that the infringement is from the National Capital Authority.

For Infringement enquiries, please click here or call the National Capital Authority's authorised contractor Care Park on 1800 718 190, 8am to 5pm, Monday to Friday. Please note, it may take up to 24 hours after the infringement was issued for images and details to be available on the infringement portal.