Contact us

National Capital Authority

Treasury Building, King Edward Terrace
Parkes, ACT 2600, Australia


Pay Parking

Report a parking machine fault

Please call 1800 718 190 and provide the machine ID that you experienced the fault with. The machine ID is on the front of the machine, near the tariff information.

Parking Infringement enquiries

Please call 1800 718 190 and please quote the infringement notice number located on the top of the printed notice.

Paying for parking

There are four payment options to purchase parking tickets – coin, credit card, EasyPark app or by phone by calling 1300 734 070.

If you wish to pay by phone, check the ticket machine for identifying area code for the car park you wish to park in. Call 1300 734 070 and follow the voice prompts.

Further Pay Parking information can be found on Pay Parking Frequently asked Questions

Incident/Accident reporting

If you have been involved in an incident/accident upon the NCA Estate, please click here.

Maintenance issue reporting

To report a maintenance issues on the NCA Estate, please send an email to

To report a maintenance issue with roads, carparks, paths or buildings on the NCA Estate, please complete a Service Request.

Procurement Complaints

You can make a complaint if you are unhappy about the way we have procured goods and/or services, or if you believe we have breached the Commonwealth Procurement Rules. Please email with details of your complaint and your contact details so that we can contact you about your complaint.  

After Hours Contact

For urgent matters, please contact NCA On Call on 1800 045 941.