Contact us

National Capital Authority

Treasury Building, King Edward Terrace
Parkes, ACT 2600, Australia

Pay Parking

Report a parking machine fault

Please call 1800 718 190 and provide the machine ID that you experienced the fault with. The machine ID is on the front of the machine, near the tariff information.

Parking Infringement enquiries

Please call 1800 718 190 and please quote the infringement notice number located on the top of the printed notice.

Paying for parking

There are four payment options to purchase parking tickets – coin, credit card, EasyPark app or by phone by calling 1300 734 070.

If you wish to pay by phone, check the ticket machine for identifying area code for the car park you wish to park in. Call 1300 734 070 and follow the voice prompts.

Further Pay Parking information can be found on Pay Parking Frequently asked Questions

Incident/Accident reporting

If you have been involved in an incident/accident upon the NCA Estate, please click here.

Maintenance issue reporting

To report an urgent maintenance issue on the NCA Estate please call 1800 045 941. For non-urgent maintenance requests please complete an online Service Request.

To report a maintenance issue on the NCA Estate related to open space areas (e.g. dangerous branches, tree cutting, grass mowing, etc) please send an email to estate.enquiries@nca.gov.au.

Procurement Complaints

You can make a complaint if you are unhappy about the way we have procured goods and/or services, or if you believe we have breached the Commonwealth Procurement Rules (CPRs).

Please email procurement.review@nca.gov.au with details of your complaint and contact details so that we can contact you about your complaint.

The Australian Government introduced the Government Procurement (Judicial Review) Act 2018 (GPJR Act) to provide suppliers and/or potential suppliers with a mechanism for lodging a formal complaint for covered procurements, if they believe:

  • a department has or will breach relevant CPRs relating to a covered procurement, and
  • this will affect their interests.

A more detailed explanation of the GPJR Act, and what a covered procurement is, is provided in the Department of Finance’s resource guide: Handling Complaints under the Government Procurement (Judicial Review) Act 2018 (RMG 422).

If you believe we have or will breach the CPRs in relation to a covered procurement and this will affect your interests, you can submit a complaint under the GPJR Act by emailing: procurement.review@nca.gov.au. In doing so please:

  • provide your name, the entity you represent and contact details,
  • identify the procurement activity, details of any resolution attempts and the outcome(s) sought,
  • reference the CPRs you believe have or will be breached and provide information to support the complaint, and
  • explain how your interests have or will be affected by the alleged contravention(s).

After Hours Contact

For urgent matters, please contact NCA On Call on 1800 045 941.